Contact information

The Botanical Sage Apothecary – Contact Policy

At The Botanical Sage Apothecary, we aim to respond to every inquiry with clarity, respect, and care. This contact policy explains how and when to reach us, and what you can expect in return.

How to contact us

  • Email (preferred): thebotanicalsage@gmail.com
    Use email for product questions, order issues, wholesale inquiries, or collaboration requests.

  • Mailing address:
    The Botanical Sage Apothecary
    232 Deborah Way
    Barrie, ON L4N 4N7 Canada

For your privacy, please avoid including sensitive medical details in any message. We cannot provide individualized medical advice or diagnose conditions.

Response times

  • We aim to respond to most emails within 2–3 business days.

  • During busy periods, sales, or holidays, responses may take a little longer, but every message is logged and reviewed.

  • Time‑sensitive order issues (missing, damaged, or incorrect items) are prioritized when you include your order number in the subject line.

Topics we can and cannot address

We can help with:

  • Product information (ingredients, general traditional uses, storage, and usage directions as labelled).

  • Order status, tracking, returns, and refunds (according to our refund policy).

  • Wholesale, media, and collaboration inquiries.

  • General educational questions about herbs and mushrooms, within a non‑medical, informational framework.

We cannot:

  • Provide medical advice, diagnose, treat, or prescribe for any condition.

  • Recommend dosing beyond what is printed on our packaging or described in general educational materials.

  • Comment on the safety of combining our products with prescription drugs or other therapies; these questions must be directed to your healthcare provider.

When questions fall outside our scope, we may gently redirect you to consult a qualified healthcare professional.

Tone and conduct

We are committed to maintaining a respectful, safe communication space.

  • We always respond in a professional, courteous manner.

  • In cases of abusive, threatening, or harassing messages, we may limit or discontinue direct communication and, if necessary, refuse future orders.

Social media messages

We welcome comments and messages on our social channels, but:

  • Social media is not a formal customer‑service channel and may receive slower responses.

  • For order issues, privacy‑sensitive questions, or anything that requires tracking or documentation, please contact us by email so we can assist you.

Updates to this policy

This contact policy may be updated from time to time to reflect changes in our operations or legal requirements. The most current version will always be available on our website.